Refund policy
We want you to love your supplies as much as we do. If something’s not quite right, here’s how we handle returns:
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and in its original packaging. You’ll also need proof of purchase.
To start a return, please contact us at hello@monarchpine.com.
Returns must be approved prior to sending; items sent back without approval will not be accepted.
Unless the item is defective or incorrect, buyers are responsible for return shipping costs.
Damages and Issues
Please inspect your order upon arrival and contact us immediately at hello@monarchpine.com if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized products
-
Final sale items or gift cards
If you're unsure about your item’s eligibility, feel free to reach out before placing your order.
Exchanges
The fastest way to get what you need is to place a new order and request a return for the original item.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note it can take additional time for your bank or credit card company to process the refund.
If it’s been more than 15 business days since we approved your return, please reach out to us at hello@monarchpine.com.